Terms & Conditions
Agreement of Sale
Please read them carefully
The use of this site is governed by the TERMS AND CONDITIONS AGREEMENT OF SALE set forth below. Your use of this site or purchase from Mates rates fishing and tackle indicates your acceptance of these terms and conditions.
Mates rates fishing and tackle reserves the right to make changes to this web site and these terms and conditions at any time without any prior notice.
Mates rates fishing and tackle is the service provider; it is also referred to as "Mrf@t", "us" and "we".
Customer is the person or organisation who purchases or seeks services from Mates rates fishing and tackle; it is also referred to as "you".
All orders placed are subject to confirmation and acceptance by Mates rates fishing and tackle.
Mates rates fishing and tackle may vary prices for received orders in the event of price changes. We will advise you if this is the case.
To minimise errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible. Other forms of ordering are accepted only if our on-line ordering system is malfunctioning or you have difficulty using it. Other ordering methods include E-mailing our sales email or submitting order by fax or phone. For some organisations where a purchase order is necessary, we still encourage the orders to be placed on-line and followed by a summarised purchase order.
Quantity in stock does not take into account the orders already placed which are yet to be processed. It is possible that an order placed earlier will receive the allocation of the part in which the quantity for it showed as in stock at the time of your order. Inventory discrepancy can also affect the accuracy of the stock status displayed on our web site.
Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the despatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.
Cancellations may be communicated by email or fax.
Mates rates fishing and tackle ships to Australia only. For all other countries, please contact us prior to ordering. Mates rates fishing and tackle will take no responsibility for goods once those goods leave Australia.
For on-line orders, accepted payment Paypal & Direct Deposit.
The title of the goods supplied does not pass to the customer from Mates rates fishing and tackle until the full amount is paid.
We do not ship to third party addresses unless that address is known and can be verified by Mates rates fishing and tackle.
Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Mates rates fishing and tackle will make every effort to deliver on time.
Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts may be passed to the customers if the delivery address is unattended at the time of delivery.
Return and Refund
Returns for refund will only be accepted within 7 days of you receiving the goods. Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind, and lack of expertise for use of product.
Any incorrect, missing or damaged items received must be reported to Mates rates fishing and tackle within 24 hours of you receiving the delivery.
If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
Mates rates fishing and tackle owns the title of any extra goods shipped with your order that have been despatched in error.
All goods sold by Mates rates fishing and tackle come with a warranty to be free from any defects or faults. This warranty is not transferable.
Goods under warranty cover will be replaced or repaired by the manufacturer. No refund can be provided under any circumstances.
Warranty only covers the item(s) sold by Mates rates fishing and tackle.
A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by Mates rates fishing and tackle to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. Mates rates fishing and tackle also reserves the right to charge the labour cost for examining these goods where no fault was found.
All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged.
Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.
Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Mates rates fishing and tackle.
Mates rates fishing and tackle is not responsible for any parcel missing in transit, on its return back to Mates rates fishing and tackle.
Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.
Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing.
There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.
Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images.